What are the conditions for return?

We will allow the buyer to exchange or return the products within 14 days of receipt of the shipment without giving a reason.

When requesting a return, we recommend that you contact us at luxuryaerialvogue@gmail.com and then a return form will be sent to you .

This filled out form has to be attached to shipment sended back us.

There are no charges for return

Original shipping charges are non-refundable

Customer is responsible for the charges of the return shipping (we do not provide return labels)

ATTENTION !!!

We do not accept product returns without prior notice and a request for a return form.

Such parcels will be sent back to the customer without further possibility of return.

We do not accept product for return if the product check fail for the following reasons:

The product has visible signs of wearing and washing

The product is dirty

The product is not capable of another sale

The product is not in original packaging

Tags must not be damaged or removed

No stains/hairs/odour

We reserve the right to return your shipment back to you if it does not adhere to the above.

ATTENTION !!!

Please make sure that the product you are returning meets all the standards described in paragraph above.

If the returned product does not comply with our return policy, but the customer still sent it, the shipping cost of returning such a product will be charged additionally to the customer. We are not obliged to return such products without customer pays the shipping costs.

Shipping costs associated with returning the products shall be borne by the customer. In the event of failure to comply with any of the above conditions, we will not accept a return request and the goods will be automatically returned.

We are not obligated to accept for return or exchange the product that has not been returned 14 days after receipt by the customer. We are not responsible for any delay in delivery of a product for exchange or return by the customer or deliver company, such a case, returns and exchanges will not be accepted for consideration.

In the event of withdrawal from the purchase agreement by the buyer, we refund the funds within 14 days of withdrawal from the purchase agreement by the buyer. However, we try to return the money immediately after receiving the shipment and subsequent inspection of the returned products.

In the event that a consumer dispute arises between us and the consumer arising from a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer can submit a proposal for an out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is:

https://ec.europa.eu/consumers/odr/main/index.cfm?...

ATTENTION!

Tailored products, or underwear cannot be returned or exchanged!!!

Thank you for understanding.

Product exchange

If you have buy any product on our webstore Luxury Aerial Vogue and you have chosen the wrong size, we will be happy to exchange it for another size or another product.

We will allow the buyer to exchange or return the products within 14 days of receipt of the shipment without giving a reason. We accept shipments back only 30 days from the day the costumer receive it.

What are the conditions for product exchange?

When requesting a replacement, we recommend that you contact us at luxuryaerialvogue@gmail.com and then a replacement form will be sent to you as part of the replacement package.

We do not accept product for exchange if the product check fail for the following reasons:

The product have visible signs of wearing and washing

The product is dirty

The product is not capable of another sale

The product is not in original packaging

Tags must not be damaged or removed

No stains/hairs/odour

The exchange of goods is free of charge, only freight costs are paid by the customer. In the event of failure to accept any of the conditions above, the exchange request will be denied and the product will be returned to customer.

ATTENTION !!!

Please make sure that the product you are returning meets all the standards described in paragraph above.

If the returned product does not comply with our return policy, but the customer still sent it, the shipping cost of returning such a product will be charged additionally to the customer. We are not obliged to return such products without customer pays the shipping costs.

Exceptionally, the product you require may not be available at the time of replacement. In this case, it will be necessary to continue communication with the e-shop on e-mail address luxuryaerialvogue@gmail.com

We complete and send your orders up to 7 business days . It's mean even express shipping orders

As all orders are shipped directly from the CZ, you may be susceptible to customs fees

We are unfortunately not responsible for covering any per country incurred import taxes

If you place an order, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will be also responsible for charges incurred in shipping the package

Shipping:

EXPRESS SHIPPING - few options (depending on region)

Europe 1-3 business days

USA, AUS, SGP 3-5 business days

REGULAR SHIPPING -

ADPD/PPL/DHL/CZECH POST

Europe 6-9 business days

USA, AUS, SGP 11-30 days